Kroger Specialty Pharmacy is different from a traditional retail pharmacy. Our purpose is to serve patients requiring medications that treat complex and chronic diseases, such as cancer. Many of these cancer therapies have requirements by the FDA, and once prescribed, require education and monitoring. As a Kroger Specialty Pharmacy patient, we will guide you through your treatment by providing personalized, one-on-one care. Our dedicated Oncology Center of Excellence includes highly qualified clinical and patient care teams with the skills, training, and experience to help you navigate the complexities between healthcare providers, insurance, and your medication plan. This team includes Pharmacists, Oncology Certified Nurses, licensed Social Workers, Patient Advocates, and dedicated Patient Care Coordinators.
In addition, our Patient Advocacy Team works proactively with you to secure copay assistance and financial support while connecting you to local and national support resources to help you stay on therapy.
Kroger Specialty Pharmacy has access to an extensive list of Oncology medications that treat many different forms of cancer – including many limited distribution therapies. Our Oncology Care teams provide support with medication management, educational resources, and offer guidance on available social services to ensure a customized patient journey.
Our Experienced Pharmacists and Oncology Certified Nurses provide personalized and attentive care through every step of your treatment journey.
Each patient receives an initial welcome call to learn about our services, which includes verifying your insurance benefits.
Our Patient Access Coordinators work alongside your prescriber and insurance provider to get you started on your medication as soon as possible.
When scheduling your medications, our Patient Care team will ask questions regarding your treatment. Finding ways to help you stay on therapy is our number one priority.
Our dedicated Clinical Support Team is available 24/7 to provide expert care and support and offer guidance when needed.
We keep track of your refill schedule. Prior to each refill, we contact you by your preferred method of communication-- email, phone, or text.
Medication is delivered discretely and to where is most convenient for you and we can coordinate delivery based on your preferred date.
Our Patient Advocacy Team is available to assist with access to your medication, copays support and resources.
Our unique Center of Excellence and experienced Clinical Team is devoted solely to Oncology therapy and provides high-touch, compassionate care addressing both the provider and patient needs.
Clinical Pharmacist Liaison
Senior Director, Clinical Operations
Clinical Programs Specialist
Our Pharmacists and Oncology Certified Nurses offer compassionate, supportive care for patients going through complex and challenging treatments for cancer. With personalized attention available to patients and caregivers 24/7, our Clinical Team is here to:
We are privileged to be a part of your care team and will coordinate directly with your doctor's office for prior authorizations, appeals, refills, and anything else needed for your care.
Please contact us at 855.733.3126 for any questions related to insurance.
We do accept copay cards, and we will help enroll qualified patients in copay card programs. To use a copay card, you must have commercial/private insurance. Additionally, some states (like California) have laws prohibiting patients from using copay cards for medications that have a generic equivalent.
A copay card accumulator prevents manufacturer copay assistance coupons from counting towards the deductible and the maximum out-of-pocket spending.
Many of our Oncology therapies offer copay card programs to those with private/commercial insurance. Most drug manufacturers also offer programs to help patients who are uninsured or underinsured. Additionally, we work with third-party Foundations that assist with copays for eligible patients, such as the HealthWell Foundation.
Please visit our copay assistance page here for more information and send us a message with any copay or insurance questions you may have.
Yes, we are experts in navigating multiple insurances and utilizing them appropriately to get the most coverage possible for our patients.
Our Patient Care Coordinators keep track of your refills and contact you 7-10 days before your refill date. You do not need to keep track of refill dates.
Depending on your insurance plan, your Patient Care Coordinator will discuss your preferred address with you for each refill. We can ship to all 50 states.
Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.