At retail pharmacies, you can purchase over-the-counter medicines in addition to the medication your provider prescribes. Specialty pharmacies are different – we dispense medications to treat complex, acute, and chronic illnesses such as Crohn’s disease, ulcerative colitis, Clostridium difficile infection, I.B.S. + D, and pancreatic insufficiency. As a patient of Kroger Specialty Pharmacy, you will receive individualized support throughout your treatment. Our highly qualified clinical and patient care teams specialize in gastroenterology care. Their unique skills and experience allow them to effectively communicate with insurance and healthcare providers while working through any clinical challenges. Our clinical team of pharmacists and nurses is also available to aid in managing your specialty medication(s) and overall health. Our advocacy team is readily accessible to assist with enrollment in available copay assistance programs.
Kroger Specialty Pharmacy offers many gastro-related therapies. We hope to simplify and streamline the time spent coordinating your medical needs.
All of our dedicated team members are knowledgeable and passionate about gastroenterology and are here to assist you along your treatment journey.
First time patients receive an initial welcome call to set up account.
For your safety and privacy, we ask identity verification questions on each call.
We will contact you 7-10 days prior to your refill date, allowing us time to process your order.
When scheduling refills, we ask you required questions to help with your care.
Patient Care Coordinators proactively contact you to schedule medication refills – according to your preferred method of communication – so you don't have to keep track of refills.
If you prefer email or text refill reminders in place of calls, please let us know.
Each order requires we connect with you to schedule your medication delivery. Please respond, save our phone number, and check your voicemails to ensure prompt deliveries.
You will be connected with a gastroenterology nurse a few times a year for routine specialty pharmacy questions.
Discreet medication delivery to your doorstep at no charge.
We have a Patient Advocacy Team to assist with access, copays, support, and resources.
We do not send automatic refills. If you do not need a refill, please let us know and we will reschedule when you are ready.
Our Nurses provide individualized treatment programs that support your specific health needs. Board Certified pharmacists are available to you 24/7 to answer medication questions.
Vice President, Operations
Director, Patient Access
Nurse Specialist Supervisor
Clinical Pharmacist Liaison Supervisor
Clinical Pharmacist Liaison
Director, Patient Advocacy
Supervisor, Patient Advocacy
Clinical Pharmacist Liaison
We are privileged to be a part of your care team and will coordinate directly with your provider's office for prior authorizations, appeals, refills, and anything else needed for your care.
A patient’s accumulators are their deductible and out of pockets maximums. Kroger Specialty Pharmacy calls the insurance for a benefits investigation to determine if the copay card/drug coupon process will apply towards their deductible or out-of-pocket maximum. If it does not, the patient will be contacted to explain their benefits and offer options available in their situation. The patient would then direct Kroger Specialty Pharmacy as to how they would like to move forward with their prescription.
Kroger Specialty Pharmacy will assist in enrolling in any copay programs that are available. Many of the biologic therapies offer copay card programs to those with private/commercial insurance. Most drug manufacturers also offer programs to help patients who are uninsured or underinsured. Additionally, we work with third-party Foundations that assist with copays for eligible patients.
Yes, we are experts in navigating multiple insurances and utilizing them appropriately to get the most coverage possible for our patients.
Your medications will never be automatically shipped out. You will be contacted prior to each shipment. Our Patient Care Coordinators keep track of your refills and contact you 7-10 days before your refill date. You do not need to keep track of refill dates. However, the timing depends on when we receive the prescription(s) and when you last filled each medication.
It is standard that we ship a one month’s supply with each delivery. If you will require a 90-day supply, we can work with your provider and insurance to make those one-time arrangements.
Your Patient Care Coordinator will discuss your preferred address with you for each refill. Depending on your insurance plan, we will work towards a resolution for your shipping needs.
Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.