Kroger Specialty Pharmacy is different from a traditional retail pharmacy. Our purpose is to serve patients requiring medications that treat complex and chronic diseases, such as Multiple Sclerosis. As a Kroger Specialty Pharmacy patient, we will guide you through your treatment by providing personalized, one-on-one care. Our dedicated MS Center of Excellence includes highly qualified clinical and patient care teams with the skills, training, and experience to help you understand the complexities related to the condition and the medications we dispense. We can also assist with the coordination of care between healthcare providers, insurance, and your medication plan. This team includes Pharmacists, Registered Nurses, licensed Social Workers, Patient Advocates, and dedicated Patient Care Coordinators. It's our goal to provide you with support to improve your quality of life.
In addition, our Patient Advocacy Team works proactively with you to secure copay assistance and financial support while connecting you to local and national support resources to help you stay on therapy.
Kroger Specialty Pharmacy has access to an extensive list of MS medications, including many limited distribution therapies. Our MS Care teams provide support with medication management, educational resources, and offer guidance on available social services to ensure a customized patient journey.
Our Experienced Pharmacists and Registered Nurses provide personalized and attentive care through every step of your treatment journey.
Each patient receives an initial welcome call to learn about our services, which includes verifying your insurance benefits.
Our Patient Access Coordinators work alongside your prescriber and insurance provider to get you started on your medication as soon as possible.
We will contact you 7-10 days prior to your refill date, allowing us time to process your order.
When scheduling your medications, our Patient Care team will ask questions regarding your treatment. Finding ways to help you stay on therapy is our number one priority.
Our dedicated Clinical Support Team is available 24/7 to provide expert care and support and offer guidance when needed.
Patient Care Coordinators proactively contact you to schedule medication refills – according to your preferred method of communication – so you don't have to keep track of refills.
If you prefer email or text refill reminders in place of calls, please let us know.
Medication is delivered discretely at no charge to you, where it is most convenient. We can coordinate delivery based on your preferred date.
Our Patient Advocacy Team is available to assist with access to your medication, copays support, and resources.
Our unique Center of Excellence and experienced Clinical Team is devoted to your treatment and provides high-touch, compassionate care addressing both the provider and patient needs.
Director, Patient Access
Manager, Patient Access
Director, Patient Advocacy
Supervisor, Patient Advocacy
We are privileged to be a part of your care team and will coordinate directly with your doctor's office for prior authorizations, appeals, refills, and anything else needed for your care.
We have a dedicated team to assist with insurance investigation and renewal. Please contact us at 855.733.3126.
We take copay cards, and we will help enroll qualified patients in copay card programs. To use a copay card, you must have commercial/private insurance. Additionally, some states (like California) have laws prohibiting patients from using copay cards for medications that have a generic equivalent.
A copay accumulator prevents manufacturer copay assistance coupons from counting towards the deductible and the maximum out-of-pocket spending.
Many of the MS therapies offer copay card programs to those with private/commercial insurance. Most drug manufacturers also offer programs to help patients who are uninsured or underinsured. Additionally, we work with third-party Foundations that assist with copays for eligible patients, such as the HealthWell Foundation.
Yes, we are experts in navigating multiple insurance carriers and utilizing them effectively to get the maximum coverage for our patients.
We try our best to get your medications on a once-a-month shipment schedule; however, the timing depends on when we receive the prescriptions and when you last filled each medication.
Our Patient Care Coordinators keep track of your refills and contact you 7-10 days before your refill date. You do not need to keep track of refill dates. You can enroll to receive text and email reminders also.
If your insurance allows, your doctor will need to write a prescription for a 90-day supply.
Depending on your insurance plan, your Patient Care Coordinator will discuss your preferred address with you for each refill.
Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.