Why Use a Specialty Pharmacy?

Kroger Specialty Pharmacy is different from a traditional retail pharmacy. Our purpose is to serve patients requiring medications that treat complex and chronic diseases, such as Multiple Sclerosis. As a Kroger Specialty Pharmacy patient, we will guide you through your treatment by providing personalized, one-on-one care. Our dedicated MS Center of Excellence includes highly qualified clinical and patient care teams with the skills, training, and experience to help you understand the complexities related to the condition and the medications we dispense. We can also assist with the coordination of care between healthcare providers, insurance, and your medication plan. This team includes Pharmacists, Registered Nurses, licensed Social Workers, Patient Advocates, and dedicated Patient Care Coordinators. It's our goal to provide you with support to improve your quality of life.

In addition, our Patient Advocacy Team works proactively with you to secure copay assistance and financial support while connecting you to local and national support resources to help you stay on therapy.


Access to Multiple Sclerosis Medications

Kroger Specialty Pharmacy has access to an extensive list of MS medications, including many limited distribution therapies. Our MS Care teams provide support with medication management, educational resources, and offer guidance on available social services to ensure a customized patient journey.

What to Expect

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Experts in MS

Our Experienced Pharmacists and Registered Nurses provide personalized and attentive care through every step of your treatment journey.

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Getting Started

Each patient receives an initial welcome call to learn about our services, which includes verifying your insurance benefits.

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Removing Barriers to Care

Our Patient Access Coordinators work alongside your prescriber and insurance provider to get you started on your medication as soon as possible.

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Timely Processing

We will contact you 7-10 days prior to your refill date, allowing us time to process your order.

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Thoughtful Questions

When scheduling your medications, our Patient Care team will ask questions regarding your treatment. Finding ways to help you stay on therapy is our number one priority.

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Expert Clinical Support

Our dedicated Clinical Support Team is available 24/7 to provide expert care and support and offer guidance when needed.

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Worry-Free Refill Management

Patient Care Coordinators proactively contact you to schedule medication refills – according to your preferred method of communication – so you don't have to keep track of refills.

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Contact Preferences

If you prefer email or text refill reminders in place of calls, please let us know.

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Confidential and Timely Deliveries

Medication is delivered discretely at no charge to you, where it is most convenient. We can coordinate delivery based on your preferred date.

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Personalized Patient Care

Our Patient Advocacy Team is available to assist with access to your medication, copays support, and resources.

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Our Team

Expert Clinical Team

Our unique Center of Excellence and experienced Clinical Team is devoted to your treatment and provides high-touch, compassionate care addressing both the provider and patient needs.

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Director, Patient Access

Rodel Raymundo headshot in yellow circle

Manager, Patient Access

Amy Theriot headshot in aqua circle

Director, Patient Advocacy

Karen Murphy headshot in purple circle

Supervisor, Patient Advocacy

Mohamed Dungarsi headshot in green circle

Director, Pharmacy

Kwame Addae-afoakwa headshot in teal circle

Manager, Pharmacy

Ashley Jackowski headshot in red circle

Manager, Pharmacy

Lety Girard headshot in pink circle

Nurse Specialist

Susana Negueruela headshot in blue circle

Nurse Specialist

Sharon Voll headshot in yellow circle

Nurse Specialist

Tania Gomez headshot in aqua circle

Nurse Specialist

Community Support

At Kroger Specialty Pharmacy, our mission is to provide you with a high-touch, caring experience throughout your medication treatment journey. We understand the importance of finding resources that connect you with others that are going through the same experience.

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Frequently Asked Questions

We are privileged to be a part of your care team and will coordinate directly with your doctor's office for prior authorizations, appeals, refills, and anything else needed for your care.

We have a dedicated team to assist with insurance investigation and renewal. Please contact us at 855.733.3126.

We take copay cards, and we will help enroll qualified patients in copay card programs. To use a copay card, you must have commercial/private insurance. Additionally, some states (like California) have laws prohibiting patients from using copay cards for medications that have a generic equivalent.

A copay accumulator prevents manufacturer copay assistance coupons from counting towards the deductible and the maximum out-of-pocket spending.

Many of the MS therapies offer copay card programs to those with private/commercial insurance. Most drug manufacturers also offer programs to help patients who are uninsured or underinsured. Additionally, we work with third-party Foundations that assist with copays for eligible patients, such as the HealthWell Foundation.

Yes, we are experts in navigating multiple insurance carriers and utilizing them effectively to get the maximum coverage for our patients.

We try our best to get your medications on a once-a-month shipment schedule; however, the timing depends on when we receive the prescriptions and when you last filled each medication.

Our Patient Care Coordinators keep track of your refills and contact you 7-10 days before your refill date. You do not need to keep track of refill dates. You can enroll to receive text and email reminders also.

If your insurance allows, your doctor will need to write a prescription for a 90-day supply.

Depending on your insurance plan, your Patient Care Coordinator will discuss your preferred address with you for each refill.


Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.

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