At Retail pharmacies, you can purchase over-the-counter medicines in addition to the medication your doctor prescribes. Specialty pharmacies are different – we dispense medications to treat complex, chronic diseases such as psoriasis, atopic dermatitis, and hidradenitis suppurativa. As a patient of Kroger Specialty Pharmacy, you receive individualized attention to support your care. Our highly qualified clinical and patient care teams are specially trained in dermatology care. Their unique skills and experience allow them to help navigate the complexities between insurance, healthcare providers, and your medication plan. And our dedicated advocacy team is ready to help with copay assistance, medication management, and ways to help you stay on therapy – all focused on your health.
Kroger Specialty Pharmacy offers many limited distribution dermatology therapies and ancillary medications. By being your one-stop-shop for medications and supplies, we hope to simplify and streamline the time spent coordinating your medical needs.
All of our dedicated dermatology team members are knowledgeable and passionate about dermatology, and many are fluent in Spanish.
First time patients receive an initial welcome call to set up account.
For your safety and privacy, we ask identity verification questions on each call.
We will contact you 7-10 days prior to your refill date, allowing us time to process your order.
When scheduling refills, we ask you required questions to help with your care.
Patient Care Coordinators proactively contact you to schedule medication refills – according to your preferred method of communication – so you don't have to keep track of refills.
If you prefer email or text refill reminders in place of calls, please let us know.
Each order requires we connect with you to schedule your medication delivery. Please respond, save our phone number, and check your voicemails to ensure prompt deliveries.
You will be connected with a dermatology nurse a few times a year for routine specialty pharmacy questions.
Discreet medication delivery to your doorstep at no charge.
We have a Patient Advocacy Team to assist with access, copays, support, and resources.
We do not send automatic refills. If you do not need a refill, please let us know and we will reschedule when you are ready.
Our Nurses provide individualized treatment programs that support your specific health needs. Board Certified pharmacists are available to you 24/7 to answer medication questions.
Vice President, Operations
Director, Patient Access
Nurse Specialist Supervisor
Clinical Prior Authorization Specialist Manager
Clinical Pharmacist Liaison
Director, Patient Advocacy
Supervisor, Patient Advocacy
At Kroger Specialty Pharmacy our mission is to provide you with a high touch caring experience throughout your medication treatment journey. We understand the importance of finding resources that connect you with others that are going through the same experience. National Psoriasis Foundation is an excellent resource to find local events, virtual conferences and support groups that are close to you! Click here to learn more.
We are privileged to be a part of your care team and will coordinate directly with your doctor's office for prior authorizations, appeals, refills, and anything else needed for your care.
We have a dedicated team to assist with insurance investigation and renewal. Please contact us at 888.355.4191.
We take copay cards, and we will help enroll qualified patients in copay card programs. To use a copay card, you must have commercial/private insurance. Additionally, some states (like California) have laws prohibiting patients from using copay cards for medications that have a generic equivalent.
A copay accumulator prevents manufacturer copay assistance coupons from counting towards the deductible and the maximum out-of-pocket spending.
Many of the biologic therapies offer copay card programs to those with private/commercial insurance. Most drug manufacturers also offer programs to help patients who are uninsured or underinsured. Additionally, we work with third-party Foundations that assist with copays for eligible patients, such as the HealthWell Foundation.
Yes, we are experts in navigating multiple insurances and utilizing them appropriately to get the most coverage possible for our patients.
We try our best to get your medications on a once-a-month shipment schedule; however, the timing depends on when we receive the prescriptions and when you last filled each medication.
Our Patient Care Coordinators keep track of your refills and contact you 7-10 days before your refill date. You do not need to keep track of refill dates.
If your insurance allows, your doctor will need to write a prescription for a 90-day supply.
Depending on your insurance plan, your Patient Care Coordinator will discuss your preferred address with you for each refill.
Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.