Why Use a Specialty Pharmacy?

Kroger Specialty Pharmacy is different from a traditional retail pharmacy. Our purpose is to serve patients requiring medications that treat complex and chronic diseases, such as human immunodeficiency virus (HIV). We have access to all HIV treament options, including limited distribution medications and PrEP. As a patient of Kroger Specialty Pharmacy, you will receive customized coordination of care throughout your treatment journey. Our dedicated HIV Center of Excellence includes highly qualified clinical and patient care teams with the skills, training, and experience to help you navigate the complexities between healthcare providers, insurance, and your medication plan. Our dedicated advocacy team is also ready to help with copay assistance, medication management, and finding ways to help you stay on therapy.

Medication

HIV Care Resources

Kroger Specialty Pharmacy has access to an extensive list of HIV medications, including many limited distribution therapies. We also provide ancillary medications, vitamins, and supplements. We are your one-stop-shop for HIV and PrEP and can reduce the time spent coordinating your treatments.

What to Expect


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Getting Started

First time patients receive an initial welcome call to set up account.


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Protecting Your Privacy

For your safety and privacy, we ask for identity verification on each call.

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Removing Barriers to Care

Our Patient Access Coordinators and Patient Advocacy team secures aid from manufacturers, non-profits, and insurance companies.


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Dedicated Clinical Specialists

Our dedicated Nurse Specialists and Pharmacists are available 24/7 to answer your questions.

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Care You Can Trust

We’re proud of our commitment to excellence and maintain the highest clinical standards as demonstrated by our industry accreditations.


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Worry-Free Refill Management

We keep track of your refill schedule and prior to each refill will contact you by your preferred method of communication – email, phone or text.

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Thoughtful Questions

When scheduling your medications, our Patient Care Coordinators will ask questions regarding your therapy to support you throughout your treatment journey and connect our dedicated Nurse Specialists and Pharmacists, when additional support is needed.


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Secure and Confidential Delivery

Discreet medication delivery to your doorstep at no extra charge.

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Our Teams

Expert Clinical Team

Our unique Center of Excellence and experienced Clinical Team are devoted solely to HIV and PrEP therapy and provide high-touch, compassionate care addressing both the provider and patient needs.



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JEFF JOHNSON, PHARM.D.

Clinical Pharmacist

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NATALIE NGUYEN, PHARM.D.

Clinical Pharmacist

Hoang-Ai (Bim) Tang headshot in aqua circle
HOANG-AI (BIM) TANG, PHARM.D., CSP

Manager, Patient Access

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ERIN KOSMOWSKI

Nurse Specialist

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JENNIFER TRAN, PHARM.D., CSP

Manager, Pharmacy





Advocacy Team

With proactive, individualized guidance, our experienced Advocacy Team helps you successfully navigate today’s complex healthcare system – including finding ways to maximize insurance coverage to ensure treatments are affordable. Our goal is to help reduce your financial burden so you can focus on what matters most-taking care of yourself and living your best life.



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TRACEY CUMBERLAND

Director, HIV Services

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DANI LIZARRAGA

Patient Access Coordinator

Jose Martinez Madrigal headshot in purple circle
JOSE MARTINEZ MADRIGAL

Specialty Account Manager

Milton Nassar headshot in blue circle
MILTON NASSAR

Specialty Account Manager

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DOMINIQUE JONES-PATRICK

Specialty Account Manager

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DAISY CERVANTES

Manager, Patient Care

Patient Support

Disease State Resources


FAQs

Frequently Asked Questions



We are privileged to be a part of your care team and will coordinate directly with your doctor’s office for prior authorizations, appeals, refills and anything else needed for your care.

We take copay cards, and we will help enroll qualified patients in copay card programs. To use a copay card, you must have commercial/private insurance. Additionally, some states (like California) have laws prohibiting patients from using copay cards for medications that have a generic equivalent.

Yes, we are experts in navigating multiple insurances and utilizing them appropriately to get the most coverage possible for our patients.

We try our best to get your medications on a once-a-month shipment schedule; however, the timing depends on when we receive the prescriptions and when you last filled each medication.

We understand the importance of not missing doses in controlling HIV. To help patients stay on top of their medications, our pharmacy does offer options for you to get your monthly order packaged in convenient pillboxes or blister pack based on your needs.

Our Patient Care Coordinators keep track of your refills and contact you 7-10 days before your refill date. You do not need to keep track of refill dates.

Many medications offer 90 day supply. We can investigate this on your behalf with your insurance provider.

We can ship to all 50 states. Your Patient Care Coordinator will discuss your preferred address with you for each refill. However, we are unable to ship controls out of state and there are some restrictions depending on your insurance plan.

Inquiries

Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.


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