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Your Experience is Our Priority


1. Get Your Documents

Click the links below to download essential patient documentation. In your Welcome Book, you will find pharmacy details, hours of operation, a personal medication log, and more!

Patient Welcome BookDownload Icon

To request a physical copy of the Welcome Book, please email welcome@krogerhealth.com or call 407.936.2957.

Patient Welcome Book (MedImpact Direct Specialty)Download Icon

To request a physical copy of the MedImpact Direct Specialty Welcome Book, please email welcomeMIDS@krogerhealth.com or call 407.936.2957.

Release of Records (English)Download Icon Release of Records (Spanish)Download Icon

2. Save Your Pharmacy Contact

We are here to serve you! As your Specialty Pharmacy of choice, we may contact you with important information about your medication. It is very important to answer calls from our pharmacy to ensure no delay in your treatment.

All new patients receive a ‘Welcome Folder’ with their first medication delivery. At the front of the folder is a Welcome Card with a QR code to the pharmacy dispensing your medication. We have several pharmacies serving patients across the United States and Puerto Rico. If you haven’t already saved us to your contacts using the QR code in your Welcome Folder, please click the location below to see the contact information for the pharmacy that appears on the label of your medication.

3. Visit Your Specialty’s Page

At Kroger Specialty Pharmacy, we are passionate about providing you with exceptional service along your treatment journey. We have dedicated teams of clinical experts that specialize in your diagnosis and are here to serve you. Click your specialty link below to learn more about your pharmacy experience and meet your clinical team.

4. View the Patient Journey

Kroger Specialty Pharmacy’s clinical and care teams have extensive experience with the treatment challenges that can arise when dealing with complex treatments. Our unique Center of Excellence and experience Patient Advocacy team are devoted solely to your therapy and provide expedited, compassionate care addressing patient and caregiver needs.

Patient Journey

Committed to Making a Difference


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Clinical Specialist

Our nurses and pharmacists are here to assist with clinical counseling, education, and side effect management.

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Benefits Support

We have experienced benefits investigators to provide maximum benefit to you.

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24 Hour Helpline

Get direct and confidential access to our pharmacists and nurses when you need it.

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Health Plans

At Kroger Specialty Pharmacy, most major insurance plans are accepted.

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Refill Reminder

We will contact you personally for delivery confirmation prior to every scheduled shipment.

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Patient Privacy

Your privacy is our policy.

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Discrete and convenient delivery options.

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Patient Support

Experts to support with Prior Authorization and Financial Assistance options.


Real Patients. Real Words.

At Kroger Specialty Pharmacy, we pledge honesty, integrity, respect, diversity, safety, and inclusion in all that we do. In Q4 2023, our overall patient satisfaction score was 96.8%. See what our patients are saying about the exceptional service we provide.


Therapy Specific Clinical Teams


in Complex Insurance Management


to Limited Distribution Medications


Financial Services


Patient Enrollment


Patient Care Support