Why Use a Specialty Pharmacy?

At Retail pharmacies, you can purchase over-the-counter medicines in addition to the medication your doctor prescribes. Specialty pharmacies are different – we dispense medications to treat complex, chronic illnesses such as cystic fibrosis (CF). As a patient of Kroger Specialty Pharmacy, you will receive individualized attention to support your care. Our highly qualified clinical and patient care teams are specially trained in CF. Their unique skills and experience allow them to help navigate the complexities between insurance, healthcare providers, and your medication plan. And our advocacy team is ready to help with copay assistance, medication management, and ways to help you manage your care routine.

Medication

Access to All CF Medications

Kroger Specialty Pharmacy offers all limited distribution CF therapies including CFTR modulators. We also provide ancillary medications, vitamins, supplements, compressors, nebulizers, airway clearance devices and insulin and diabetic supplies. By being your one-stop-shop for medications and supplies, we hope to simplify and streamline the time spent coordinating your CF needs.

What to Expect


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Experts in CF

All of our dedicated CF team members are knowledgeable and passionate about Cystic Fibrosis, and many are fluent in Spanish.


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Getting Started

First time patients receive an initial welcome call to set up account.

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Identity Verification

For your safety and privacy, we ask identity verification questions on each call.


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Timely Processing

We will contact you 7-10 days prior to your refill date, allowing us time to process your order.

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Thoughtful Questions

When scheduling refills, we ask you required questions to help with your care.


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Worry-Free Refill Management

Patient Care Coordinators proactively contact you to schedule medication refills – according to your preferred method of communication – so you don't have to keep track of refills.

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Contact Preferences

If you prefer email or text refill reminders in place of calls, please let us know.


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Scheduling

Each order requires we connect with you to schedule your medication delivery. Please respond, save our phone number, and check your voicemails to ensure prompt deliveries.

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Dedicated Clinical Specialist

You will be connected with a CF nurse a few times a year for routine specialty pharmacy questions.


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Deliveries

Discreet medication delivery to your doorstep at no charge.

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Patient Support

We have a Patient Advocacy Team to assist with access, copays, support, and resources.


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Option to Hold Refill

We do not send automatic refills. If you do not need a refill, please let us know and we will reschedule when you are ready.

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Our Teams

Expert Clinical Team

Our Nurses provide individualized treatment programs that support your specific health needs. Board Certified pharmacists are available to you 24/7 to answer medication questions.



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MIKE KING, PHARM.D.

Director of Patient Access

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MICHELLE SWANSON, PHARM.D., CSP, BCGP

Supervisor, Pharmacy

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DEE ANN CLINGHAN, RN, BSN

Nurse Specialist

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MARISSA ARCHIE, RN

Nurse Specialist

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CHRISTYN LEAD, RN, BSN

Nurse Specialist

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JERRY DAWSON

Director, Pharmacy





Advocacy Team

Our Advocacy team has personal and professional experience with CF and provides proactive, individualized guidance on how to successfully navigate today’s complex healthcare system – including maximizing insurance coverage to ensure treatments are affordable – no matter your financial situation. Our goal is to help reduce your financial burden so you can focus on what matters most-taking care of yourself and living your best life. The Director of Patient Advocacy, Stacy Carmona, has CF and her personal experience and expertise drive her passion to help others with CF succeed and thrive.



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MONICA JOHNSON

Social Worker

Monica applies her experience in medical social work to assist with navigating a complex health system. She delivers caring support and resources to achieve positive clinical outcomes.

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CRYSTAL RILEY

Patient Advocate

With years of specialty experience, Crystal has comprehensive knowledge of CF therapies. Her expertise and passion provides improved patient care and contributes to enhanced quality of life.

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STACY CARMONA

Director of Patient Advocacy

As an adult with CF, Stacy knows firsthand how to navigate this difficult disease. She has extensive experience as an advocate and is involved in many aspects of the CF community.

Community Support

In this fight together: Our passionate care for the CF community runs deep and we are proud to support a variety of events and organizations throughout the Country. We are honored to be recognized by the CF Foundation for our partnership.

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FAQs

Frequently Asked Questions



We are privileged to be a part of your care team and will coordinate directly with your doctor's office for prior authorizations, appeals, refills, and anything else needed for your care.

We have a dedicated Patient Advocacy Team for insurance navigation and renewal. Please contact us at 855.274.1694 or orlandopatientadvocacy@krogerhealth.com.

We take copay cards, and we will help enroll qualified patients in copay card programs. To use a copay card, you must have commercial/private insurance. Additionally, some states (like California) have laws prohibiting patients from using copay cards for medications that have a generic equivalent.

A copay accumulator prevents manufacturer copay assistance coupons from counting towards the deductible and the maximum out-of-pocket spending.

Many of the CF therapies offer copay card programs to those with private/commercial insurance. Most drug manufacturers also offer programs to help patients who are uninsured or underinsured. Additionally, we work with third-party Foundations that assist with copays for eligible patients, such as the HealthWell Foundation.

Yes, we are experts in navigating multiple insurances and utilizing them appropriately to get the most coverage possible for our patients.

We try our best to get your medications on a once-a-month shipment schedule; however, the timing depends on when we receive the prescriptions and when you last filled each medication.

Our Patient Care Coordinators keep track of your refills and contact you 7-10 days before your refill date. You do not need to keep track of refill dates.

Many medications offer 90 day supply. We can investigate this on your behalf with your insurance provider.

Depending on your insurance plan, your Patient Care Coordinator will discuss your preferred address with you for each refill. We can ship to all 50 states.

Inquiries

Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.


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